Privacy Policy

Effective Date: 27 September, 2025

PhysioMatrix or My PhysioMatrix ("we," "our," or "us") is committed to protecting the privacy, confidentiality, and security of our patients and website/app users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information when you engage with our physiotherapy services, whether in-person or through our website/app.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Name, age, gender, date of birth
Contact details (address, phone number, email ID)
Identification details (where legally required)

b) Medical/Health Information

Medical history, prescriptions, diagnostic reports, X-rays/MRIs
Details of your physiotherapy assessment and treatment plans
Progress notes and follow-up records

c) Payment Information

Billing address
Transaction/payment records (no storage of sensitive card details unless required and protected)

d) Technical/Usage Information (if using a website or app)

IP address, browser type, device type
Cookies and analytics data to improve user experience

2. Purpose of Collection

We use the collected information for the following purposes:

To provide physiotherapy consultations, treatments, and rehabilitation programs
To create and maintain accurate patient records
To schedule and confirm appointments
To process payments and manage billing
To communicate with you regarding treatment, updates, or reminders
To comply with legal and regulatory requirements
To improve our services, website, or app functionality

3. How We Share Information

We do not sell or rent your personal data. Information may be shared only in the following cases:

With other healthcare professionals involved in your treatment (with your consent)
With diagnostic centers, labs, or hospitals (if referrals/tests are required)
With insurance providers for claims processing (if applicable)
With service providers for billing, IT support, or data storage (bound by confidentiality agreements)
When required by law, regulation, or court order

4. Data Storage & Security

Patient records (physical and digital) are stored securely and accessed only by authorized personnel.
Digital records are protected using encryption, firewalls, and secure access protocols.
We comply with applicable data protection laws, including [mention applicable laws, e.g., Indian IT Act 2000 and its amendments / HIPAA if serving US patients / GDPR if serving EU patients].

5. Retention of Data

We retain patient records for as long as necessary to provide services and comply with medical record-keeping laws.
After the retention period, data is securely deleted or anonymized.

6. Your Rights

You have the right to:

Access your personal and health information held by us
Request corrections or updates to inaccurate information
Request deletion of your records (subject to legal and medical obligations)
Withdraw consent for certain uses of your information
Lodge a complaint with the relevant data protection authority

7. Cookies & Website/App Usage

If you use our website or mobile app:

We may use cookies to enhance functionality, remember preferences, and analyze traffic.
You can disable cookies in your browser, but some features may not work properly.

8. Third-Party Links

Our website/app may contain links to external websites. We are not responsible for the privacy practices of such third parties and encourage you to review their policies.

9. Children’s Privacy

We do not knowingly collect personal information from children under 18 without parental/guardian consent.

10. Updates to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website/app with the updated date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

PhysioMatrix
Address: Mulund West, Mumbai
Phone: +91 72760 80786
Email: info@myphysiomatrix.com

Note on Incidental Disclosures

Despite my implementation of reasonable and appropriate safeguards to protect the privacy of your protected health information, your protected health information may be incidentally disclosed in connection with otherwise permissible or required uses or disclosures of your information. For example, other persons in the treatment area may observe and/or overhear discussions regarding your protected health information during the course of your treatment session. I will not be held responsible for such incidental disclosures.